Delivery & Returns

Shipments

Estimated delivery times 24-72h for Spain, Andorra and Portugal

Delivery to home

Andorra, España (Península), Portugal

3,99 € (Free shipping from 40 €)

Spain (Balearics)

6 € (Free shipping from 40 €)

Spain (Canarian, Ceuta and Melilla)

55 € (Free shipping from 150 €)

Austria, Belgium, Croatia, Slovakia, Slovenia, Holland, Hungary, Italy, Luxembourg, Poland, Czech Republic and Romania

9,99 €
(Free shipping from 70 €)

Germany and France

9,99 €
(Free shipping from 50 €)

Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania and Sweden

19,99 €
(Free shipping from 70 €)

Swiss

26 € (Free shipping from 150 €)

Cyprus, Malta, Monaco

36 €
(Free shipping from 200 €)

Canada, Qatar, United States and United Kingdom

45 €

Iceland, Norway

50 €

Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Kazakhstan, Liechtenstein, Moldova, Mongolia, Montenegro

55€

Bangladesh, Benin, Brunei, Cambodia, China, Hong Kong SAR China, India, Indonesia, Laos, Nepal, Pakistan, Serbia, Serbia and Montenegro, Singapore, Thailand, Vietnam, Yemen

60€

Afghanistan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Malaysia, Mauritania, Morocco, Saudi Arabia, Syria, United Arab Emirates

65€

Australia, Grenada, Haiti, Japan, Myanmar [Burma], New Zealand, North Korea, South Korea

70€

Algeria, Angola, Argentina, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Chile, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Jamaica, Kenya, Kyrgyzstan, Lesotho, Liberia, Macau SAR China, Macedonia, Mali, Mexico, Mozambique, Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uruguay, Uzbekistan, Venezuela, Western Sahara, Zambia, Zimbabwe

80€

Returnings

Returns up to 30 days from shipment

Returning by courier

STEPS TO FOLLOW IN ORDER TO RETURN YOUR PRODUCTS THROUGH A DHL SERVICE POINT

Using this option, you can drop off your package at one of DHL Parcel's 3,300 Service Points, as long as your package does not exceed the following dimensions (120 × 60 × 60 cm).

Simply follow these steps:

1. Click on the "start the return process with DHL" button that you will find in your personal area. If you don’t have an account, please sign up here using the same e-mail with which you placed your order to process the return.

2. Once the return process request is finished, print out the shipping label that you'll receive by e-mail, and stick it on the outside of the package.

3. Take the package to the DHL Service Point that’s most convenient for you. Remember that there will almost always be a Service Point less than 10 minutes away where you can return your order with no need to wait. Check here for the nearest drop off points.

4. Wait until we’ve received and checked the items to be sure everything is OK. We’ll send you an email to confirm your refund, which you’ll receive within a maximum of 7 working days.

Natura will refund the purchase price of the items returned, but not the initial shipping costs, if you paid them yourself (unless the reason for the return of the goods is an error on our part). Natura will cover return postage costs only within the Schengen area, except for Denmark, Sweden, Norway, Finland, remote areas or the Canary Islands. In all other areas, the customer will bear the full cost of the return.

STEPS TO FOLLOW IF YOU CAN'T RETRUN YOUR PRODUCTS THROUGH DHL:

If you don’t have a DHL return option enabled on your customer account, please contact us and request a return via the chat facility on our website.

In these cases, the return costs will be paid by the client and Natura will not return the amount under any circumstances.

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Natura will cover return postage costs only within the Schengen area, except for Denmark, Sweden, Norway, Finland, remote areas or the Canary Islands. In all other areas, the customer will bear the full cost of the return.
Return at our stores

Show your e-ticket to the staff and you will receive a voucher redeemable for the same amount.

Natura won't be able to return cash at stores.
Exchange at stores

Show your e-ticket to the staff and chage the item for another size, colour or product.

Natura won't be able to return cash at stores.
Shipping mistake

In case you received a wrong item or an item in poor conditions, you have to write an email to help@naturaselection.com and we will find the best solution: you will be able to choose if you prefer to get a refund or a new item.

Natura will cover return postage costs only within the Schengen area, except for Denmark, Sweden, Norway, Finland, remote areas or the Canary Islands. In the rest of areas, the customer will bear the full costs of the return and they will be paid later.

In this case, we will return you the initial shipping costs as well, in case you paid for them. Remember to always contact us through e-mail in case of error, the physical store is not be able to refund the amount of the purchase or the shipping costs.